Who We Are

We are field-based customer engagement specialists. We work on behalf of businesses to help them reconnect with customers and resolve outstanding matters.

Our services include:

  • Face-to-face visits to re-establish contact

  • Occupancy checks and property verification

  • Supporting debt recovery through engagement

  • Delivering and collecting documentation

  • Facilitating account resolution or setup

Our goal is to create opportunities for constructive communication and fair outcomes for all parties involved.

Founded in 2020, we are a Lloyds WIRSAE-accredited company driven by people and powered by technology. Our nationwide coverage is supported by a fully employed field force and backed by robust omnichannel strategies.

Our Mission

We deliver exceptional field services that ensure the timely and effective recovery of outstanding debts. With an unwavering commitment to professionalism, integrity, and customer service, we work to protect our clients’ reputations while achieving impactful results.

Our focus is on building lasting relationships—with both our clients and their customers—through trust, transparency, and a collaborative approach. Through ongoing innovation and process improvement, we continually raise the standard of what’s possible in the field services sector.

Our Vision

To be the UK’s leading field services provider—recognized for excellence, innovation, and ethical practices.

We are transforming the field collections industry by harnessing advanced technologies and data-driven strategies to drive results and deliver value at every touchpoint.

“We know we can trust our customers with iC&R, we have always found their guys to be professional and have confidence in what they deliver.”
“We always had field services as part of our strategy, but it was always last resort as it never delivered. Now it goes straight out after in house dialing and our results are transformed.”
“As a company we find iC&R very easy to deal with, from interactions to solutions, if we ever have a problem they come up with a solution.”

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