Keeping data up to date and relevant
Vacant Sites & New Occupiers
In an ever-changing landscape, keeping your customer and property data up to date is more important—and more difficult—than ever. At iC&R, we specialise in helping you maintain accurate, real-time information about the properties and occupants on your portfolio.
Verifying Property Status with Confidence
Our experienced field agents conduct on-site inspections to determine whether a property is vacant, active, or has undergone a change in use or ownership. We provide high-quality photographic evidence to support our findings, giving you confidence in the decisions you make regarding billing, account status, or further action.
Identifying and Confirming New Occupiers
When a new occupier is identified, we go beyond observation. We actively seek and obtain up-to-date tenancy agreements to confirm occupancy details and ensure you have documented proof of the new arrangement. This allows for swift updates to your records and uninterrupted account management.
Customer Engagement That Delivers Insight
While on-site, our team takes the opportunity to engage with occupants directly on your behalf. These conversations help clarify account ownership, verify service use, and collect any missing information relevant to account resolution. All findings are reported promptly and professionally—enabling you to act with accuracy and speed.
At iC&R, we help you stay one step ahead—ensuring your data is not just current, but actionable.
Pre Litigation
Pursuing legal action can be expensive, with significant upfront costs. We help reduce this risk by verifying that you're targeting the correct party. Our team confirms whether the individual or company still occupies the property in question. If they’ve moved on, we’ll investigate to find out when and where they relocated—providing photographic evidence to support our findings.
This ensures your time, money, and effort are directed where you have the highest chance of a successful outcome.
