Helping you reconnect with your customers
At iC&R, we specialise in re-establishing contact with customers who have become unresponsive or difficult to reach. Whether the issue is a simple administrative update—such as a name change—or a more complex engagement challenge, our goal is to reconnect you with your customer quickly and effectively.
Early-Stage Outreach for Quick Wins
In many cases, a proactive approach can lead to immediate results. We can issue letters or emails under the iC&R name ahead of launching the full contact strategy. This often prompts engagement and allows for quick wins before any site visits take place, saving time and resources.
When field visits are required, our agents follow a structured and respectful engagement process:
First Visit Protocol
If we’re unable to make direct contact with the correct individual during our initial visit, we leave a letter at the property advising of our attendance. The wording and format of this letter are fully agreed upon in advance with our clients, ensuring alignment with your brand and tone.
Multiple Visit Strategy
We carry out multiple visits where necessary, maximising the opportunity to engage with the customer. All visits are scheduled strategically and monitored to ensure optimal timing and coverage.
Evidence Gathering
Each site visit is documented with photographic and written evidence, which is shared with our clients to support decision-making. This includes details such as property condition, business activity, or signs of occupancy—providing a clear picture of the situation on the ground.
With our trusted, field-based approach, iC&R ensures every opportunity is taken to reconnect you with your customer, enabling smoother resolutions and more accurate account handling.
